Frequently Asked Questions
What counts as a subscriber? ▾
A subscriber is any email address in your list with status "subscribed". Unsubscribed, bounced, or deleted contacts don't count toward your limit.
Can I upgrade or downgrade anytime? ▾
Yes. Upgrade immediately and get access to new features right away. Downgrade at any time — changes take effect at the end of your billing cycle.
What happens if I exceed my subscriber limit? ▾
We'll notify you when you're at 90% of your limit. New subscribers can still join but broadcasts will be paused until you upgrade or clean your list.
How does the AI writing assistant work? ▾
On Creator plan and above, you can connect your own OpenAI or Anthropic API key — or use EmailRevenue's system key. Generate subject lines, story-driven email sequences, CTAs, and full emails from a one-line prompt. Your API key is encrypted and never shared.
How does revenue tracking work? ▾
You send a simple webhook from your store (Shopify, Gumroad, custom, etc.) when a purchase happens. EmailRevenue matches the buyer's email to recent email opens and clicks, attributing revenue to the email that drove the sale.
Do you offer refunds? ▾
Yes — if you're not satisfied within the first 14 days of a paid plan, contact us for a full refund. No questions asked.